Since our last communication regarding the COVID-19 situation, SageNet has implemented additional precautionary measures to ensure the health and safety of our customers and associates.
We believe it is vitally important to do our part to support containment through preventative measures such as social distancing. Therefore, effective March 17th, we have instituted a telework policy for all associates whose job functions can be performed remotely.
Our telework policy is also key to minimizing chances of exposure for those individuals whose responsibilities require on-site presence, such as associates working in our NOCs, data centers and National Logistics Center. For these functions we have further implemented a series of measures, from physical distancing to stringent sanitization procedures, to ensure associate health and safety as well as continuity of operations.
Organization-wide, please be assured all teams are fully operational, and we are committed to supporting you throughout this unprecedented situation.
Note: We have experienced, and expect to experience at times, significant hold times with our carrier partners as the virus impacts carrier call centers in various locations. Please be patient should this occur. (We are all in this together.)
Request: If you have temporarily closed individual locations, please notify your program manager. This will allow us to proactively alert our NOC team to prioritize resources on open locations.
In addition to the above, as noted in our previous communication, SageNet has taken a number of additional steps to be in the best position possible to support you.
- SageNet’s Security and Incident Response Committee will continue to hold regular internal meetings. We are monitoring federal, state and local agency communications, and are in regular contact with our carrier and technology partners.
- Resiliency: Our redundant and geographically dispersed Network Operations Centers are fully operational and ready to respond to your requests.
- In addition to our Tulsa headquarters, SageNet has major regional offices in Atlanta and Washington, D.C. Should one office be particularly impacted, SageNet has multi-disciplinary associates in other offices to fill essential functions.
- SageNet on-site support continues, with additional SageNet- and/or customer-initiated precautions in place, as necessary, to reduce risks to our associates and customer personnel.
If you have any concerns or questions, please contact your SageNet program manager or email email@example.com.
In the meantime, we continue to monitor events and will keep you apprised of any changes should they occur. Our focus is first and foremost on the health and safety of our associates, customers, families and communities.
Thank you, as always, for your business and in sharing trusted connections with SageNet.