Sage Advice

Every year brings new advances in technology. The good news is that these advances allow businesses to serve their customers better and operate more efficiently. The not so good news is that it takes time, focus and diligence to know when and how to put them into practice. A fact that makes outsourcing such a smart business decision.

Q: So outsourcing is the way to go?
A: We think so. Your success depends on a particular expertise. The more you can focus on that particular skill or expertise, the more successful your business will be. Outsourcing your technology needs allows you to do that.

Q: What do I look for in an outsourcing partner?
A: Someone who is going to deliver the same kind of service you hope to deliver to your customer. At SageNet, we bring together deep IT experience, years of WAN experience and a company-wide commitment to service. These components converge (see graphic) to create what we like to call the “highest customer value.”

Q: Give me some specifics.
A: Like providing real-time information that improves margins and reduces labor cost.

Q: Hey, I like the sound of that.
A: Here’s another: price book updates and real time sales data gathered at the store level.

Q: Very valuable information.
A: You see, in a well-designed network every aspect of your business is communicating with each other. Location, distance, different service providers shouldn’t be an issue in your day-to-day operations.

Q: How does that work?
A: We like to think of it as the difference between a “Dumb” Network and an Intelligent Network. The dumb network requires every communication to go through the central source. (See graphic) That sounds like a great way to control an operation but all it does is slow communication down. An intelligent network connects all points and accelerates communication and information gathering.

Q: What about my users?
A: We say whatever it takes. Do they need e-mail, teleconferencing, back office applications, corporate training? It can all operate through one network.

Q: And is there help available 24/7?
A: We’re there. We can diagnose and advise on any and all network problems. From routers to telco to hardware. It’s part of our commitment to provide the very best service to our customers.

Q: What if I need something repaired?
A: It isn’t much of a network if it doesn’t “work.” Maintenance is just another area that’s the perfect candidate for outsourcing. Which brings us right back to where we started–making a smart decision for your business.